TESTIMONIALS
What our clients have to say...
JO
OPTIMAL CHIROPRACTIC & WELLNESS
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“We have been using Balance VA for a few years now, they are always super friendly and helpful! More than that, they listen to our needs and those of our patients. They were an invaluable resource during Covid Lockdowns, keeping up with our ever changing needs as we returned to the clinic and changed our practices. I could not rate them highly enough. Although they are growing as a team Bella appears to hand pick them, as we still get the friendly and personal service we have come to expect. Thank you guys!!”
CHRIS
ACESO FAMILY CHIROPRACTIC
“We have been working with the team at Balance since we opened last year and it is one of the best things we have done. The peace of mind it gives us to know that even when we are not in clinic the phones will be answered in a professional and friendly way and our patients get the level of service they deserve is beyond the five stars we can give. I can not recommend Bella and her team enough. Thank you all and we look forward to continue to work with you over the coming years!”
EMILY
KIBWORTH OSTEOPATHS & PILATES
“Bella and her team are amazing. You will not regret adding Balance VA to your practice. Knowing my phones and emails are answered takes a huge weight off my mind. Their knowledge is great, they are efficient and incredible value for money. I wouldn't hesitate to recommend Balance VA. ”
JAMES
CONNECTIVE CHIROPRACTIC
"Bella and the team are an important extension of our clinic’ team. All the team have sufficient knowledge to help us to ensure we answer all our calls without having to spend lots of time training about the real basics. Our patients love the team for their helpfulness. We love the team for their help in getting things done consistently when we can’t: Thank you!"
NITA
VIBRANT CHIROPRACTIC
“I started my practice 4 years ago and quickly realised I needed help, I did not want to hire someone full time and did not want to answer phones or emails. Bella and her team are lovely. My clients all rave about them. I’ve moved up in my packages as the business has gotten busy. The extra touches are really helpful.”
SOPHIE
HOLLYBUSH CLINIC
“Amazing virtual assistance service. We were with a general reception service before but having a more specialised service for chiropractic clinics is so much better. Thanks Bella and Team :-)”
HAYLEY
LONDON WELLNESS CENTRE
“Have had Bella and her team from Balance Virtual Assistance in my life for a number of years now and wouldn't be without them, they are beyond amazing. Super professional, efficient, with client care at the foundation of everything they do. They became a part of the 'team' very quickly and are a joy to work with.”
LAVINA
WEALD CHIROPRACTIC & WELLNESS CENTRE
“We have been using Bella & Balance Virtual Assistance as part of our reception team at Weald Chiropractic & Wellness for nearly two & a half years now. We can honestly say we have (and continue to be) delighted to work with them. Highly recommend their services!”
DAVID
THE BACK DOCTOR
“Its been a pleasure working with balance over the past few months. They have added new dynamics to our clinic that we wouldn't do without now. They don't just take calls they understand chiropractic and that's whats sets them apart from other virtual assistants.”
GEORGIA
ALIGN HEALTH AGENCY
“We have now been using Balance virtual assistance from last August 2020. They have made everything so easy and learnt our business so quickly. They are always super-fast to respond and quick to adapt to all our changes we have had with covid guidelines and informing our clients. They are all very friendly and our clients feel like they are part of our team. Thank you, Balance Virtual reception team, we really enjoy working with you.”
LEE
SYNERGY
“We made the switch to Balance VA last year and have not looked back. Bella and her team have been a great addition to our business and have helped us immensely. I would 100% recommend Balance for anyone looking to take on a virtual assistance/receptionist.”
KERRI
TYNESIDE CHIROPRACTIC
“From the first contact, Bella knew exactly what we needed and made some excellent suggestions we hadn't considered! The whole team are professional and caring with the interactions with our clients. Balance upholds our company values and keeps that personal connection. We have full peace of mind!”
CLARE
EWELL CHIROPRACTIC
“Bella is committed to excellence at Balance....she has a fantastic team....our patients often comment how friendly they are. We all feel that Balance is an extension of our team and confident to have them answer the phone and be the first point of contact for our patients.”
SAM
DAVIES CHIROPRACTIC CARE
“We can’t fault Bella and her company as virtual receptionists for our chiropractic clinic - she goes above and beyond with all our patients and as she has experience and knowledge in the area from being a chiropractic assistant previously, she knows how to speak to patients and what we as chiropractors might want without even having to ask. Just fab :)”
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Update: “I can not recommend Bella and her team enough! She has made not having a real life receptionist in clinic so easy!! She knows the ins and outs of chiropractic as she was previously a CA so knows exactly what to say to patients when they call. She also goes out of her way to be accommodating - every clinic has different ways of doing things, but every little tweak we make Bella and her team are always ‘yep, no problem, we can make that work’. I can highly recommend Balance VA to any Chiropractic clinic - or any other clinic for that matter! Thanks so much ladies xxx”
DANNY
CRAWLEY CHIROPRACTIC CENTRE
“I’ve been running my own practice for over 3 years now and before we met Bella, during out of office hours the clinic phone diverted to my mobile phone which was very distracting, time consuming and at times stressful! Since Bella has taken over our phones for 3-4 days per week, a lot more of my time is freed up to work on my other business ventures, stress levels have reduced and we also have way more New Patients booking in over the phone now too which is great and I’m sure that’s no coincidence! I would absolutely recommend using Bella’s VA Services. Bella is a fantastic CA, very professional, knowledgeable and gives me peace of mind that when New Patients or existing practice members ring up, they will get first class customer service. Thanks for all your help Bella.”
TOBY
COBHAM CHIROPRACTIC
“As a sole practitioner, having Bella available means I can make the most of my time off without worrying about the phone. She gives me the confidence to know that she is looking after my needs as she understands my business and profession. Highly recommended!”
MATT
SUTTON CHIROPRACTIC
"If you're lucky enough to work with Bella you'll see why we all rave about her! Since starting with Bella the quality of service has been absolutely outstanding! Her attention to detail, ability to accommodate patients and Chiropractors, combined with her ability to make patients feel valued and listened to, is what sets her apart from anyone else I've ever worked with. My patients love her, she makes the clinic run smoothly behind the scenes and I wouldn't work with anyone else. Known her for years and can't recommend her enough!”
LIL
HAPTIC CHIROPRACTORS
"Been working with Bella for the past few weeks getting everything set up and she’s been nothing but amazing. I can highly recommend. Some of you may have seen Mitch Quoi’s post about her business before. She used to work as a CA, so knows Chiro, knows how things need to be run, is a really nice person and a real joy to work with."
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Update: “Ive been working with Bella for over a year now and she's been managing most of the contact with my practice members, she's been invaluable. I was a sole practitioner, no CA before and since taking on a CA we both feel that Bella is too great of a team member to let go! She helps us free up time so we can make sure we are 100% focussed on our members in-house, safe in the knowledge that there's always a friendly, knowledgeable person at the end of the line to help them out when they need it. Thanks Bella!”
ABIGAIL
ASHWOOD CHIROPRACTIC CLINIC
“Have been using Bella and her team for around 2 years now and I cannot recommend them enough! Their service is above and beyond other similar companies I have used in the past, and Bella's experience and knowledge of the Chiropractic profession and treatment really shines through. All of the team members are absolutely wonderful, and cannot do enough to help - they are always speedy and efficient and deal with as many issues as they can to help us as a clinic. I would recommend BalanceVA to anyone who asks - and even those that don't! Fabulous service and I really enjoy working with the whole team.”
OLIVER
LONDON WELLNESS CENTRE
“I run a Wellness Centre with two branches in central London, we deal with a lot of patient calls, not all of them straight-forward. I already employ several full time staff, but bringing Bella onboard was an easy decision and one which has been vindicated very quickly. She took almost no time at all to get to grips with a new system and she speaks as if she's worked for us for years. Patients are already responding well, and coincidence or not, we've had our best ever month for new patients...! Bella Bella, where were you 3 years ago!?”
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Oliver likes Balance VA so much, he decided to join Bella as co-director in 2022.
